Bring Confidence® To Guests




“The world has been fundamentally changed by COVID-19 so it is key that we strive to protect all who work, stay and partner with us as we reopen our doors to a new era of travel. To do this we have thoroughly examined all areas of the hotel experience.”
Federico J. González, CEO, Radisson Hospitality AB (May 2020)

Confidence® enables hotels to execute transparently on protocols for the health and safety of guests and employees
Hotel Challenges

Poor Communication
Guidelines are confusing and poorly communicated

Health And Safety Requirements
Health and safety is now a must for guests

Decrease in Cost Control
Cost control has become more challenging with new protocols

Lack of Transparency
Solutions are cumbersome and don’t provide transparency

Inconsistent Experiences
Inconsistencies in quality of guest stays

Reduction in Bookings
Hotels are seeing a reduction in guest bookings
How It Works
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3
1

Confidence®
App
Team member completes all tasks required for compliance on the Confidence® App. The results are sent to the Confidence Cloud®.
2

Confidence
Cloud®
The Confidence Cloud® processes the request with its AI engine, confirms the authenticity, and creates the Badge of ConfidenceTM.
3

Badge of
ConfidenceTM
The Badge of ConfidenceTM can be published to the Confidence Smart DisplayTM, Community of ConfidenceTM, or any other digital property.
Bring Confidence
To Hotel Guests
Value of Confidence®

Increase Customer Loyalty And Retention
Deliver clear, easy-to-understand health and safety measures

Fast Time to Value
Ready-loaded hotel cleaning protocols

Increase Cost Control
Improve cost control though consistent operations

Reduce Refunds
Reduce guest refunds due to poor operations

Improve Communication
Instant language translation for staff

Improve CSAT Scores
Increase customer satisfaction scores through improved quality

Reduce Maintenance Costs
Reduce maintenance costs on appliances

Be Transparent with Guests
Be a part of the Community of ConfidenceTM
Use Confidence® to give guests confidence in you
Hotel FAQ
The free trial is 30 days. Have fun. Try it out. Get things done!
The Team Owner is the person who wants to stay informed and understand progress. The Team Manager is the person who helps create a job or task and assigns it to a Team Member. Team Members are the people who execute on the task.
We will replace it the next day.
Absolutely! In the app, you can add more Team Managers, Team Members, or Confidence Smart Displays.
Users have access to several templates in the Confidence Marketplace, including hotel cleaning and operational protocols. Users also can create their own templates if they wish.