Bring Confidence®
To Travelers



“Transparency between travelers and homeowners about expectations and protocols is more important than ever.”
Jeff Hurst
President, Vrbo

Confidence® enables Vrbo owners to increase traveler bookings and reduce the costs of refunds
Vrbo Owner Challenges

Poor Communication
Guidelines are confusing and poorly communicated

Health And Safety Requirements
Health and safety is now a must for travelers

Decrease in Cost Control
Cost control has become more challenging with new protocols

Lack of Transparency
Solutions are cumbersome and don’t provide transparency

Inconsistent Experiences
Inconsistencies of quality traveler stay

Reduction in Bookings
Hosts are seeing a reduction in traveler bookings
How It Works
1
2
3
1

Confidence®
App
Team member completes all tasks required for compliance on the Confidence® App. The results are sent to the Confidence Cloud®.
2

Confidence
Cloud®
The Confidence Cloud® processes the request with its AI engine, confirms the authenticity, and creates the Badge of ConfidenceTM.
3

Badge of
ConfidenceTM
The Badge of ConfidenceTM can be published to the Confidence Smart DisplayTM, Community of ConfidenceTM, or any other digital property.
Bring Confidence
To Travelers
Value of Confidence®

Increase Guest Loyalty And Retention
Deliver clear, easy-to-understand health and safety measures

Fast Time to Value
Ready-loaded Vrbo cleaning protocols

Increase Cost Control
Improve cost control though consistent operations

Reduce Refunds
Reduce guest refunds due to poor operations

Improve Communication
Instant language translation for staff

Improve Ratings
Increase guest star rating reviews

Reduce Maintenance Costs
Reduce maintenance costs on appliances

Be Transparent with Travelers
Be a part of the Community of ConfidenceTM
Use Confidence® to give travelers confidence in you
Vrbo Owners FAQ
The free trial is 30 days. Have fun. Try it out. Get things done!
The Team Owner is the person who wants to stay informed and understand progress. The Team Manager is the person who helps create a job or task and assigns it to a Team Member. Team Members are the people who execute on the tasks.
We will replace it the next day.
Absolutely! In the app, you can add more Team Managers, Team Members, or Confidence Smart Displays.
Users have access to several templates in the Confidence Marketplace, including Vrbo cleaning protocols. Users also can create their own templates if they wish.